If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods.
Please email us at customerservice @ thedoublebaytoyshop.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition, in the box if that was how they were sold.
All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit. We therefore advise you take out shipment registration of insurance with your postal carrier.
The Double Bay Toy Shop will not be responsible for parcels lost or damaged in transit if you choose not to insure.
You are always welcome to come into our shop to discuss returns.
02 - 9328 2332Mail us